Sales Policy for BOLDSORA

Effective Date: February 23, 2025

At BOLDSORA, we are dedicated to providing luxury jewelry for couples, offering a seamless shopping experience. This Sales Policy outlines the terms and conditions related to purchases made through our website https://boldsora.xyz or at our physical location. By making a purchase, you agree to the following terms and conditions.

1. Product Availability

  • Stock Availability:
    All products on BOLDSORA are subject to availability. While we strive to keep our website up-to-date, there may be instances when an item is out of stock. If this occurs after an order has been placed, we will notify you immediately and offer alternatives or a full refund.

  • Pre-Orders:
    For certain products, we may offer pre-order options. Pre-ordered items will be shipped as soon as they are available, and you will be informed of the estimated shipping date at the time of purchase.

2. Order Placement and Confirmation

  • Placing an Order:
    When you place an order on BOLDSORA, you are making an offer to purchase the items at the listed prices. We reserve the right to accept or reject your order based on availability, payment issues, or errors in product pricing.

  • Order Confirmation:
    After placing your order, you will receive an email confirmation with the details of your purchase, including the items ordered and the shipping information. Please review this email carefully to ensure all information is correct. If there are any discrepancies, please contact us immediately.

3. Payment Methods

  • Accepted Payment Methods:
    We accept the following payment methods:

    • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other secure online payment options (Apple Pay, Google Pay)

  • Payment Processing:
    Payments are processed at the time of checkout. Once your payment is authorized, your order will be processed. If there are issues with the payment (such as insufficient funds or expired credit cards), your order will not be processed until the payment is successful.

  • Currency:
    All transactions are processed in USD (United States Dollar). International customers may incur additional currency conversion fees imposed by their payment provider.

4. Pricing and Taxes

  • Pricing Accuracy:
    We strive to ensure that the prices listed on our website are accurate. However, in the event of a pricing error, we reserve the right to cancel or modify orders. If there is a discrepancy in pricing, we will contact you for confirmation before proceeding with the order.

  • Sales Tax:
    Sales tax will be applied to orders based on your shipping address, as required by local tax laws. The applicable tax will be calculated during checkout.

5. Shipping and Delivery

  • Order Processing and Shipping:
    Orders are processed within 1-2 business days. Once your order has shipped, you will receive tracking information. Orders placed during weekends or holidays will be processed the next business day.

  • Shipping Costs:
    Shipping costs are calculated during checkout based on your location and chosen shipping method. We offer both standard and expedited shipping options.

  • International Shipping:
    We offer international shipping to select countries. Shipping fees and delivery times vary depending on the destination. International customers are responsible for any applicable customs duties, taxes, or fees.

6. Returns, Refunds, and Exchanges

  • Return and Refund Policy:
    We accept returns on unused, undamaged items within 30 days of receiving the order. If the item is defective or damaged, please contact us immediately for a full refund or replacement. For more details, please refer to our Refund and Returns Policy.

  • Exchanges:
    We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

  • Damaged or Defective Products:
    If you receive a damaged or defective product, please notify us within 7 days. We will provide a replacement or a full refund, along with return shipping at no cost to you.

7. Customer Responsibilities

  • Accurate Information:
    It is your responsibility to provide accurate billing and shipping information. If an order is returned due to incorrect or incomplete information, you will be responsible for any additional shipping charges.

  • Reviewing Terms:
    By placing an order with BOLDSORA, you confirm that you have read and agree to these terms and conditions.

8. Limitation of Liability

  • Disclaimer:
    BOLDSORA is not responsible for any indirect, incidental, or consequential damages resulting from your use of our website or products. We do not guarantee that our website will be error-free or uninterrupted.

  • Product Use:
    BOLDSORA is not liable for any injuries or damages caused by improper use of our jewelry. Customers are encouraged to follow care instructions provided with each item.

9. Governing Law and Dispute Resolution

  • Governing Law:
    These Terms and Conditions are governed by the laws of the United States and the state of Washington. Any disputes will be resolved in the appropriate courts in Washington.

  • Dispute Resolution:
    If a dispute arises, we encourage you to contact us first. If the issue is not resolved, we agree to resolve any legal disputes through binding arbitration.

10. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us: