Refund and Returns Policy for BOLDSORA

Effective Date: February 23, 2025

At BOLDSORA, we strive to provide you with the best luxury jewelry for couples. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy. Please review the details below regarding our return and refund procedures.

1. Returns Policy

  • Eligibility for Returns:
    You may return unused, unworn, and undamaged items within 30 days of receiving your order. All items must be returned in their original condition, including all packaging, certificates, and tags. Returns that do not meet these conditions will not be accepted.

  • Non-Returnable Items:
    Custom-designed or personalized jewelry, including engraved pieces, cannot be returned unless the item is defective or damaged upon arrival. If you’re unsure whether an item is eligible for return, please contact our customer service team for clarification before initiating the return.

  • How to Initiate a Return:
    To return an item, please contact us at info@boldsora.xyz with your order number and the reason for the return. We will provide a return authorization and detailed instructions for the return process.

  • Return Shipping Costs:
    The cost of return shipping is the responsibility of the customer, except when the return is due to a manufacturing defect or if we made an error with your order. We recommend using a trackable shipping service to ensure that the returned items are safely delivered back to us.

2. Refund Policy

  • Refund Processing:
    Once your return has been received and inspected, we will process your refund. The refund will be issued to the original payment method. Please allow 5-7 business days for the refund to be processed and appear in your account, depending on your bank or payment provider.

  • Damaged or Defective Products:
    If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will offer a full refund or replacement, including covering the cost of return shipping for defective products.

  • Shipping Fees:
    Shipping fees are non-refundable, except in cases where the product is defective, damaged, or if we made an error with your order. In such cases, we will cover both the return shipping and the cost of reshipping a replacement.

3. Exchanges

  • Exchange Policy:
    BOLDSORA does not offer direct exchanges. If you would like to exchange an item for a different product or size, please return the original item and place a new order for the desired product.

4. Contact Us

If you have any questions or need assistance with returns, refunds, or exchanges, please contact our customer service team:

We are committed to providing you with an excellent shopping experience and ensuring that you are satisfied with your purchase.